Support

Get help from setup through daily use

Send a support request, browse the documentation or follow a guided tutorial. Include the page, learner or invoice reference involved, but never send a password or OTP.

Before you submit

Check that you selected the correct school and branch, refresh the page once, and note the exact message shown. A screenshot without private learner details can help.

✓Do not share passwords or one-time codes
✓Include your institution and contact number
✓For payment issues, include the transaction reference

Support coverage

Implementation and account questions go to the onboarding team. Product incidents and how-to questions go to support. Billing questions go to the finance desk.

✓Product and access assistance
✓SchoolPay transaction tracing
✓Data migration guidance

Send a request

Give us enough detail to investigate.

We will use the contact details you provide to follow up. Do not include passwords, OTP codes or private learner details.